Refund

Refund Policy

Use this guide from crockpot to review returns, exchanges, and refunds. This page applies specifically to crockptc.shop.

How crockpot handles support
Customers using crockptc.shop can rely on the following crockpot guidance about support. For return or exchange assistance, contact Support@crockptc.shop or 907-247-9930.

Our approach at crockpot to starting a request
For crockpot customers at crockptc.shop, this section explains starting a request. A return or exchange begins when you, contact us at Support@crockptc.shop before sending the item. Once the request is approved, crockpot will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

crockpot: condition of returns
This condition of returns section covers orders and visits through crockptc.shop for crockpot. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How crockpot handles eligibility
The following eligibility guidance applies to the crockpot storefront at crockptc.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How crockpot handles exceptions
The following exceptions guidance applies to the crockpot storefront at crockptc.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What crockpot customers should know about order problems
For purchases made through crockptc.shop, crockpot applies the following guidance on order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

refund timing at crockpot
Customers using crockptc.shop can rely on the following crockpot guidance about refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: crockpot
Brand name: crockpot
Email: Support@crockptc.shop
Phone: 907-247-9930
Physical address: 11721 Clerke Cir, Anchorage, Alaska, 99515, United States